FAQ
Should you require information or help, please contact us via email info@kimch.co or Contact Us page and we will be happy to assist you.
Please allow up to 2 business day for our team to respond to your message.
Orders
Below are some of are common questions about orders.
Should you require information or help, please contact us via email info@kimch.co or Contact Us page and we will be happy to assist you.
Please allow up to 2 business day for our team to respond to your message.
If you entered the wrong address, please email us as soon as possible at info@kimch.co.
We can potentially update the address before your order ships, ensuring smooth delivery.
Unfortunately, once your order has been shipped and tracking information is provided, address changes are not possible.
We offer returns for all orders within 14 days of delivery and 30days for international orders. Please email us at info@kimch.co if you wish to exchange, return or refund.
Unfortunately we do not accept refunds or exchanges on earrings for hygiene reasons.
We offer Store credits & exchanges for the value of your purchase (excludes shipping costs). Unfortunately we do not offer cash returns or refunds.
All sales are final on discounted items and during promotional periods.
For more information please refer to our Return & Refunds Policy page.
We understand that mistakes can happen. If you received an incorrect or defective item in your order, we're here to help!
Contact us via email at info@kimch.co with your order number. This will help us quickly locate your order and address the issue as soon as possible.
Shipping & Delivery
Below are some common questions about shipping, dispatch and duties.
SHIPPING TIMES AND COSTS
- Australia (Standard) - AUD $10 | 1 to 10 business days
- Australia (Express) - AUD $15 | 1 to 4 business days
Free Standard Shipping for Australia for Orders over $100+.
Free Express Shippingfor Australia for Orders over $150+
SHIPPING TIMES AND COSTS
- New Zealand (Standard) - NZD $15 | 5 to 10 business days
- United States (Standard) - USD $10 | 5 to 10 business days
- Canada (Standard) - CAD $15 | 5 to 15 business days
- United Kingdom (Standard) - GBP $9 | 6-12 Business Days
- Singapore (Standard) - SGD $15 | 4-7 Business Days
- Rest of the world (Standard) - $20 | 15-30 business days
Free Standard Shipping for New Zealand, United States, Canada, United Kingdom and Singapore for Orders over $100+.
Free Standard Shipping for International Orders over $200+
PLEASE ALLOW UP TO 15-20 WORKING DAYS FOR YOUR PRE-ORDER ITEMS TO BE SHIPPED
*Please note that if you've ordered a pre-order item as well as a stocked item in your order, it will be posted together once the pre-order items have arrived. Please make a separate order if you want your order to be shipped separately.
We usually dispatch your orders 1-3 business days after your order is placed. Please note that we do not ship orders during the weekends.
All items are delivered by Australia Post. You will be able to track your parcel once your order has been dispatched.
If you have an urgent order, please send us an email at info@kimch.co, so we can help.
Customers are fully responsible for the acceptance of items/orders based on the delivery options they have selected. Any re-delivery of parcels will need to be arranged and paid for by the customer. If store credit is issued instead, the shipping costs will not be refunded if shipping is paid and the shipping costs will be deducted from total order amount if the order is given a free shipping.
Please note that payable import taxes and duties are the responsibility of the customer. Please check with your local customs to inquire if any duties or taxes may apply.
Products
Below are some common questions about our materials and jewellery care.
Our jewellery is designed to be gentle on your skin and always working towards making more tarnish resistant pieces.We understand the importance of comfortable, high-quality jewellery that won't cause irritation or discoloration.
Gold-filled jewellery contains at least 5% solid gold, bonded to a base metal like sterling silver or brass through a heat and pressure process. This creates a thick, durable layer of solid gold.
Hypoallergenic: Gold-filled jewellery is generally hypoallergenic and suitable for those with sensitive skin.
Water-Safe:Gold-filled jewellery is safe to wear in water.
Sterling silver is a popular alloy composed of 92.5% pure silver and 7.5% other metals, typically copper. This combination enhances the metal's strength, durability, and resistance to tarnish compared to pure silver.
Hypoallergenic: Sterling silver jewellery is generally hypoallergenic and suitable for those with sensitive skin.
Water-Safe: Sterling silver jewellery is safe to wear in water.
Our plated jewellery offers an affordable alternative to solid gold and sterling silver pieces.Many of our brass and sterling silver pieces are plated with 14k or 18k real gold or rhodium.
While plated jewellery may not have the same color retention as solid gold or sterling silver, it still offers a beautiful and stylish option.
Our gold and silver plated jewellery is crafted with advanced plating techniques, ensuring a thicker, more durable finish and superior color retention.
Our brass components are ethically and sustainably sourced from China. Additionally,we partner with certified sellers in the USA and Brazil for our gold-filled and sterling silver components.
While our jewellery is designed to be durable, regular care will help it maintain its beauty and luster for years to come.
For more information about our jewellery care please refer to our Jewellery Care page.