Unboxing Your KIMCH Order: A Step-by-Step Guide

What's an Unboxing Video? An unboxing video is a simple recording of you opening your KIMCH package. It helps us verify any issues with your order, like damage or missing items, and speeds up the return or refund process.

Here's how to create a perfect unboxing video:

1. Prep Your Recording:

   • Check the Package: Ensure the package is intact and hasn't been tampered with.
     
     

2. Start Recording:

   • Record Unboxing: Begin recording before opening the package. Ensure that the unboxing video is in one continuous shot. No pauses or edits!
     
     

3. Document the Issue:

   • Damaged or Defective Item: Focus on the specific area of damage.
   • Wrong Item: Show the item and the incorrect item you received.
   • Missing Items: Display the full list of items received

Remember:

• One Take Wonder: Your video should be a single, uninterrupted recording.
• File Size Matters: Keep your video file under 25MB for easy upload.

By following these simple steps, you can help us resolve your issue quickly and efficiently.